FAQ
How do I receive my 10% discount?
Once you subscribe to our newsletter, your personal 10% discount code will be sent directly to your email.
If you don’t see it in your inbox, please check your junk or spam folder -occasionally it may land there.
Should you experience any issues, please contact our Client Care Team at contact@byatman.com, and we’ll be happy to assist you.
What is the composition of your jewellery?
Every piece of Atman Jewellery is handcrafted in our coastal atelier in Tzuki Yam, Israel, using the ancient lost-wax casting technique - a slow, intuitive process that transforms wax into gold.
Our creations are made from recycled 14k solid gold or recycled sterling silver, sometimes coated in a thick layer of 18k gold vermeil to achieve a warm, enduring finish.
We work exclusively with natural and untreated gemstones - including emeralds, tourmalines, sapphires, and diamonds - each carefully selected for its color, energy, and character.
Every piece is formed individually, by hand, embracing subtle variations that celebrate the maker’s touch and the organic flow of nature.
For bespoke designs or specific material requests, please contact our Client Care Team at contact@byatman.com.
What are your customer service hours?
Our Client Care Team is available to assist you Sunday to Thursday, from 10:00 AM to 6:00 PM (IST).
You may reach us through WhatsApp at +972 50 320 3023, by email at contact@byatman.com, or by phone at the same number.
We’re always happy to help with questions about your order, bespoke requests, or any assistance you may need.
Where can I see your jewellery in person?
You are warmly welcome to visit our Atman showroom in Tzuki Yam, Israel, by appointment.
We would be delighted to meet you in person, share our collections, and help you find the piece that resonates with you.
To schedule a private appointment, please contact us at contact@byatman.com or via WhatsApp +972 50 320 3023.
What is the difference between 14k solid gold and 24k plated gold?
The difference lies in both composition and longevity.
14k solid gold is made entirely of gold mixed with small amounts of other metals for strength. It will maintain its beauty and color for a lifetime.
24k gold plating (often referred to as 18k or 24k vermeil) is a thick layer of gold applied over sterling silver. It has a slightly deeper hue but requires gentler care.
We recommend removing plated pieces before sleeping, showering, or exercising, and storing them in a cool, dry place when not in use to preserve their finish.
I'd like to change the stone in a design you have, Is that possible?
In most cases - absolutely. Many Atman designs are created with flexibility in mind, allowing us to set different gemstones according to your preference.
Each stone is chosen not only for its visual beauty, but also for its energy and symbolism — the quiet resonance it carries for the person who wears it.
If you feel drawn to another gemstone, or wish to personalize a piece with one that reflects your own energy, we would be delighted to explore this together.
Please contact us at contact@byatman.com or send us a message here to begin your bespoke journey.
Can I buy a pendant without a chain?
In most cases, yes. Many of our pendants can be purchased separately, without a chain.
Please contact our Client Care Team at contact@byatman.com for availability, pricing, and additional details.
We’ll be happy to assist and ensure your chosen piece is prepared exactly as you wish.
When can I expect my order to be dispatched?
Most Atman Jewellery pieces are handcrafted to order.
Each piece is created with care in our coastal atelier in Tzuki Yam, Israel, using the ancient lost-wax casting technique - a slow and intentional process that ensures every detail is refined.
Standard lead time: please allow up to 14 business days for your piece to be completed and prepared for shipping.
Sale items: production may take up to 21 business days.
If you need your order by a specific date, please email us at contact@byatman.com with “URGENT ORDER” in the subject line, and we’ll do our best to accommodate your request.
How long does delivery take within Israel?
Once your order is ready, delivery within Israel typically takes 2–4 business days.
You will receive a confirmation email with tracking details as soon as your package has been dispatched.
For express delivery options or special requests, please contact our Client Care Team at contact@byatman.com.
How long will international shipping take?
All Atman Jewellery orders are shipped via express international delivery.
Depending on your location, your order should arrive within 5–6 business days once it has been dispatched.
You will receive tracking information as soon as your parcel is on its way.
If you experience any issues with your delivery, please contact our Client Care Team at contact@byatman.com - we’ll be happy to assist.
How can I edit my shipping address?
If you’ve entered an incorrect shipping address, please contact our Client Care Team as soon as possible at contact@byatman.com.
We’ll be happy to update your details before your order is dispatched.
How do I make a return or an exchange?
We’re happy to offer returns or exchanges within 14 days of delivery.
All items must be returned in their original condition, including packaging and documentation.
To begin your return or exchange, please contact our Client Care Team at contact@byatman.com, and we’ll guide you through the process with care.
Please note that custom-made and sale items (over 10% discount) are final sale and cannot be refunded.
Can I exchange for a piece that is a different price?
Yes, of course. If you wish to exchange your item for a piece of a different value, please contact our Client Care Team at contact@byatman.com.
We’ll be happy to assist you and guide you through the process of arranging any additional payment or refund difference.
How long does it take to receive my refund?
Once your return has arrived at our studio and been carefully inspected, your refund will be processed to your original payment method.
Although it’s usually much quicker, please allow up to 14 business days for the amount to appear in your account, depending on your payment provider.
If you have any questions regarding your refund, please contact our Client Care Team at contact@byatman.com.
Lost wax casting: what is it?
Each piece of Atman jewelry is first hand-carved in wax by Lital as she embarks on an emotional journey through the fantastical worlds that link her and the company to nature and life symbols. When the wax piece is finished, it is cast in plaster to create a mould, which is then removed, leaving the ideal area for recycled silver or recycled gold to be poured in. As the silver or gold cools, it solidifies into the final shape of the piece. Each component is cleaned and plated once it has been removed from the mold, and then it is lovingly hand polished.
How should I care for my jewellery?
To preserve the natural beauty of your Atman pieces:
Solid gold jewellery -can be gently cleaned from time to time using mild soap and warm water. Dry carefully with a soft, lint-free cloth.
Gold-plated silver jewellery - should be removed before sleeping, showering, exercising, or applying perfume, lotion, or any chemical products, as these may affect the plating over time.
When not worn, store your jewellery in a dry, shaded place, away from humidity, to maintain its glow and energy for years to come.
Do you offer warranty for your products?
Absolutely -we are dedicated to ensuring you cherish your Atman piece for many years to come.
Our warranty period is:
Two years for fine gold jewellery.
One year for silver or gold-plated pieces.
We are happy to care for and repair any piece that has experienced an issue covered under warranty.
If your jewellery is damaged or requires attention, please email contact@byatman.com with photos and a brief description of the issue.
Our Client Care Team will review your request and guide you through the next steps with care.
What makes Atman a trustworthy company?
Sustainable business practices and ethical business conduct are the cornerstones of our company. In order to reduce waste, we upcycle components of our raw material mix and employ 100% recycled sterling silver and gold. The Responsible Jewellery Council, a standards-setting organization created to advance ethical, human rights, social, and environmental practices throughout the supply chain for gold, silver, platinum group metals, diamonds, and colored gemstone jewelry, is the source that we prefer to use when choosing precious metals and gemstones.
We have a strong commitment to preserving and promoting Israeli market indigenous crafts. We maintain a walkable supply chain, support apprenticeships, and create employment.
Shipping
Fast shipping
We strive to offer the best possible shipping experience, so you can enjoy your new piece of jewelry as soon as possible.
Order tracking
Once your order is shipped, we will provide you with a tracking number that keeps you updated every step of the way. With this number, you can track your package in real time and know exactly when to expect your delivery.
Get in touch
If you have any questions about shipping, feel free to contact our customer service team for assistance.
+972-503203023
atmanboheme@gmail.com