FAQ
How do I receive my 10% discount?
Once you’ve signed up to receive our newsletter, your discount code will be emailed to you. It may have gone to your junk folder, so please check there too. If you have any issues, please email our Clients Team clients@alighieri.co.uk
What is the composition of your jewellery?
Atman Jewellery pieces are handcrafted in our Tel Aviv studio using the ancient lost-wax casting technique.
Each design is born from nature’s flow — sculpted by hand, cast in recycled 14k gold or sterling silver, and set with natural gemstones and diamonds sourced with care.
Our gold pieces are made from recycled 14k solid gold, while silver creations are crafted from recycled sterling silver, sometimes plated in thick 18k gold vermeil for a warm, lasting finish.
We use only natural, untreated gemstones such as emeralds, tourmalines, sapphires, and diamonds — each one unique, carrying its own character and energy.
Every Atman piece is made individually, by hand, embracing small variations that reflect the soul of the maker.
For bespoke creations or specific material requests, please contact us at
ATMANBOHEME@GMAIL.COM
What are your customer service opening times?
Our Clients Team are available to help Sunday to Friday, from 9am to 6pm. We are available on WhatsApp (+972 503203023), email Atmanboheme@gmail.com, and phone (+972 503203023).
Where can I see your jewellery in person?
You are welcome to visit our Tzuki Yam showroom by apointment
What is the difference between 14-karat solid gold and 24-karat plated gold?
There is a difference in colour between 9-karat and 18-karat gold. The latter is a rich, darker colour, while the former is a lighter tone. There is also a difference in how pieces age and should be cared for. Solid gold will last a lifetime, while we advise that you do not wear 18-karat plated-gold pieces whilst sleeping, exercising, or in water. You should also keep your plated jewellery in a cool, dry place when it is not being worn.
I'd like to change the stone in a design you have, Is that possible?
For most of our pieces — absolutely. Many of Atman’s designs are flexible when it comes to the gemstones we set.
Each stone is chosen not only for its visual beauty, but also for its energetic resonance — the frequency it brings to the piece and the person who wears it.
If you feel drawn to a different stone, or wish to personalize your jewellery with one that speaks more to your energy, we’d love to explore the possibilities with you.
Reach out to us at atmanboheme@gmail.com or send us a message here.
Can I buy a pendant without a chain?
In most instances, we can offer pendants without a chain. Please contact our Clients Team via atmanboheme@gmail.com for further details
Delivery & Shipping
When can I expect my order to be dispatched?
Most Atman Jewellery pieces are handcrafted to order.
Each piece is created with care in our Tel Aviv studio, using the ancient lost-wax casting technique — a slow and intentional process that ensures every detail is perfect.
Please allow up to 14 business days for your order to be completed and prepared for shipping.
For sale items, production may take up to 21 business days.
If you need your piece by a specific date, please email us at atmanboheme@gmail.com with “URGENT ORDER” in the subject line, and we’ll do our best to accommodate your request.
How long does it take for delivery in the ISR?
Typically, ISR orders take appoximately 2-4 days to be delivered.
How long will it take for international shipping?
We dispatch all of our orders with an express service. Depending on your location, we expect your order to reach you within 2-4 working days. If you have any issues at all with your delivery, please contact our atmanboheme@gmail.com
How can I edit my shipping address?
If your shipping address is incorrect, please email atmanboheme@gmail.com, and we will be happy to amend it.
Returns, repairs and exchanges
How do I make a return or an exchange?
We are happy to exchange or refund items returned within 14 days of delivery.
Can I exchange for a piece that is a different price?
Yes. Please contact our Clients Team at atmanboheme@gmail.com to arrange your exchange.
How long does it take to receive my refund?
Once your return arrives back at our studio and has been checked by our team, your refund will be processed. Although we expect it to be much sooner, please allow up to 14 working days for the money to appear back in your account.
Warranty & Repair
Do you offer warranty for your products?
Absolutely — we’re committed to ensuring you love your Atman piece for years to come.
Our warranty period is five years for fine jewelry and three months for silver or gold-plated pieces.
We’ll gladly take care of your piece for any damage covered under warranty.
If your jewelry is damaged or needs repair, please email us at atmanboheme@gmail.com with details and photos of the issue, and our team will guide you through the process with care.